Privacy Policy
A legal disclaimer
Effective Date: 04/30/2026
Alex’s Computer & Tech Services respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, book a service, or communicate with us about computer repair, tech support, custom PC builds, gaming console service, or related services.
By using this website or submitting information through our forms, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide when you fill out a contact form, request a quote, book an appointment, ask a question, or communicate with us.
This information may include:
Your name
Email address
Phone number
Service address or appointment location
City or general service area
Device type, brand, and model
Description of the issue you are having
Appointment details
Photos or files you choose to provide
Payment or billing information, if applicable
Any other information you choose to submit
We may also collect basic website usage information automatically, such as your browser type, device type, IP address, pages visited, referral source, and general interaction with the website. This information may be collected through cookies, analytics tools, website hosting tools, or similar technologies.
How We Use Your Information
We use the information we collect to:
Respond to questions and service requests
Schedule, confirm, or manage appointments
Provide computer repair, tech support, setup, diagnostic, or gaming console services
Prepare for appointments and improve diagnostic accuracy
Provide estimates, invoices, receipts, or service updates
Communicate about your appointment or requested service
Improve the website, services, and customer experience
Prevent fraud, misuse, or security issues
Comply with legal, tax, accounting, or business obligations
We do not sell your personal information.
Booking Forms and Service Details
When booking a service, you may be asked to provide details about your device, the problem you are having, when the issue started, whether the device turns on, whether important data is stored on the device, and whether you have a backup.
This information helps make appointments faster, smoother, and more accurate. It allows us to better understand the issue, bring appropriate tools when possible, and recommend the right next steps.
Please do not submit passwords through the website, booking form, email, or text message. If a password is needed during an appointment, you may enter it yourself in person.
Device Access and Customer Data
As part of computer repair, tech support, setup, troubleshooting, data transfer, or gaming console service, we may need temporary access to your device, operating system, software, files, settings, or connected accounts.
We only access information that is reasonably necessary to perform the requested service. Your personal files and information will be treated with care and respect.
Customers are responsible for backing up important files before service whenever possible. While care is taken during service, Alex’s Computer & Tech Services is not responsible for data loss caused by failing hardware, software issues, malware, corruption, user error, or other pre-existing problems.
Payments and Billing
If online payments are accepted through this website, payment information may be processed by third-party payment providers. We do not directly store full credit card numbers or sensitive payment card details unless specifically stated by the payment provider.
Payment processors may collect and process payment information according to their own privacy policies and security practices.
Cookies and Website Tracking
This website may use cookies or similar technologies to help the site function, remember preferences, analyze website traffic, improve performance, and understand how visitors use the website.
You may be able to disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
Third-Party Services
We may use third-party services to operate the website and business, including website hosting, booking tools, payment processors, email services, analytics tools, business software, or communication platforms.
These third-party providers may collect or process information as needed to provide their services. Their use of information is governed by their own privacy policies.
Examples may include:
Website hosting platform
Online booking system
Payment processor
Email or contact form provider
Analytics or website performance tools
Accounting or invoicing software
How We Share Information
We do not sell your personal information.
We may share information only when necessary to:
Provide requested services
Process payments
Schedule or manage appointments
Use trusted business service providers
Comply with legal obligations
Protect our rights, safety, property, customers, or business
Respond to lawful requests from authorities when required
Data Security
We take reasonable steps to protect the information you provide from unauthorized access, misuse, loss, or disclosure. However, no website, online form, email, text message, or electronic storage method is completely secure.
Please avoid sending highly sensitive information through the website, email, or text message unless it is necessary.
Data Retention
We keep personal information only as long as reasonably needed for business, service, legal, accounting, tax, warranty, or recordkeeping purposes.
Information related to appointments, estimates, invoices, service history, and customer communication may be retained to help provide future support and maintain accurate business records.
Your Choices and Rights
You may contact us to request that we update, correct, or delete certain personal information, subject to any legal, accounting, tax, or business recordkeeping requirements.
You may also request that we stop contacting you for non-essential communications.
To make a privacy-related request, contact us using the information below.
Children’s Privacy
This website and our services are not directed toward children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through this website, please contact us so we can review and remove it if appropriate.
Links to Other Websites
This website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new effective date. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Alex’s Computer & Tech Services
Joshua Tree, California
Serving Joshua Tree, Yucca Valley, 29 Palms, Morongo Valley, and nearby High Desert communities
Email: alexscomputertech@gmail.com
Website: alexscomputertech.com